Terms of service

1. Introduction

Welcome to Dermelys. These Terms of Service govern access to and use of our online store, including the purchase of products. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our services.

2. About Dermelys

Dermelys is an online store specialising in beauty and skincare products, operating on the Shopify platform.

3. Customer Accounts

When you create an account with our store, you are responsible for keeping your login credentials confidential and for all activity carried out under your account. Notify us immediately if you suspect unauthorised use of your account.

4. Products and Prices

All products shown in the store are subject to availability.
Prices are listed in euros (€) and include VAT, unless stated otherwise.
We reserve the right to change prices and product descriptions at any time, without prior notice, without affecting orders already confirmed.
We make every effort to present accurate product images and descriptions, but minor variations in colour or appearance may occur.

5. Orders and Payment

By placing an order, you are making an offer to purchase, which we accept upon email confirmation.
We accept payments through the methods available at checkout (credit/debit card, PayPal, among others).
We reserve the right to refuse or cancel any order for reasons such as pricing errors, suspected fraud, or stock unavailability.

6. Shipping and Delivery

See our Shipping Policy for detailed information on delivery times, costs, and shipping zones.

7. Returns and Refunds

See our Refund Policy for information on the right of withdrawal, returns, and refunds.

8. Acceptable Use

By using our website, you agree not to:
Use the store for illegal or unauthorised purposes;
Attempt unauthorised access to the store's systems or data;
Post offensive, defamatory content, or content that infringes third-party rights (for example, in product reviews).

9. Intellectual Property

All content on the website — including text, images, logos, and design — is the property of Dermelys or its licensors, and is protected by copyright and industrial property law. Reproduction without prior authorisation is not permitted.

10. Limitation of Liability

To the extent permitted by law, Dermelys is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services, except where liability cannot be legally limited.

11. Changes to These Terms

We may update these Terms of Service from time to time. The most recent version will always be available on this page, along with the last-updated date.

12. Governing Law

These terms are governed by applicable European Union law and the law of the consumer's country of residence, without prejudice to any consumer protection rights granted to you by law.

13. Contact

For any questions about these Terms of Service, contact us via the store's Contact page.